We appreciate the many questions and comments submitted by our readers and would like to answer them all individually. Because of the significant volume of e-mail received daily, however, we will not be able to respond if your question is one of our Frequently Asked Questions, or if the answer is provided in our General Information section. Therefore, we ask that you please read through both of these areas before submitting an inquiry. You may also use our self-service help center located here.
To reach a specific department within Penguin Group (USA), you may call our general switchboard number, 212-366-2000, and request to be transferred to the department of your choice.
Learn more about Penguin’s history, executive team, divisions and news, by clicking here.
Penguin Group (USA) no longer fulfills online consumer orders directly; however, you will find our books available for purchase through the many online retailers and in bookstores. If you have a general inquiry, or an inquiry specific to an order placed on our site prior to April 30, 2014, you may direct your inquiry to our Customer Service team at firstname.lastname@example.org.
Retail booksellers interested in opening an account with Penguin Group (USA) should email the Inside Sales Department at email@example.com, or call 800-847-5515 to speak with a sales professional who will assist you in opening an account and placing your initial order. Gift, Gourmet & Toy retailers, please e-mail Gift.Sales@us.penguingroup.com. We do not open accounts or offer discounts on bulk purchases made by individual consumers.
All other organizations wishing to purchase books for resale should contact firstname.lastname@example.org for assistance.
Media Inquiries, Review Copy Requests and Author Appearances
If you are a member of the media, click here. To arrange with one of our publicity departments for an author appearance, please fax or, preferably, e-mail your request to the appropriate imprint, Attn: Author Appearance. Contact information for each imprint’s publicity department can be found on our Media Inquiries and Review Copy Requests page.
To reach Penguin Group (USA)’s Corporate Communications department please email: CorporateCommunications@us.penguingroup.com
Academic Desk Copy Requests
Penguin Group (USA) will supply 1 free instructor’s desk copy for every 20 copies of an adopted title ordered through the bookstore. Telephone requests are not accepted. To receive desk copies, e-mail your request to email@example.com, or fax it on campus letterhead or on the standard AAP/NACS request form to 212-366-2933, or mail it to the address below.
PENGUIN GROUP (USA)
Academic Marketing Department
375 Hudson Street
New York, NY 10014-3657
To expedite your order, include the ISBN, imprint name (Penguin, Viking, etc.), title, author or editor, and the date by which desk copies are needed.
Desk copies can be sent to your school address only. For teaching assistants, please provide the name and address of each assistant so that books can be shipped individually. Allow 5 to 10 days for delivery. For a list of contacts or for answers to any other academic questions, visit the Academic Services area of our website.
Visit Library Services to find an online version of our seasonal advance publication newsletter, information about upcoming library conventions and special events, and frequently asked questions. For questions related to this section of our website, e-mail firstname.lastname@example.org or write to us at:
Penguin Group (USA)
Library Marketing Department (Adult Division)
375 Hudson Street
New York, NY 10014
For information regarding permission requests, click here. To find out whether Penguin Group (USA) controls certain rights on a particular title, or whether rights have been sold to a particular country, you may perform a title search on our Permissions page.
If you have submitted a request and are following up on it, please call the Penguin Group (USA) general information number at 212-366-2000 to be connected to the Rights and Permissions department.
Subsidiary Rights Queries
To learn the basic requirements for licensing translation rights and to find the names of our rights representatives, click here for our Subsidiary Rights page.
We welcome donation requests submitted by organizations with a tax-exempt status; however, we do not respond to individual requests for free books.
Requests for donations must be submitted in writing on company or organization letterhead. Mention in your request the types of books you are looking for and the purpose for which they will be used. Note: We do not donate specific titles, nor do we donate books that are going to be used in fundraisers.
Fax your request to Book Donations at 212-366-2919.
Due to the high volume of manuscripts received, most Penguin Group (USA) imprints do not normally accept unsolicited manuscripts.
Neither the corporation nor its imprints assume responsibility for any unsolicited manuscripts which we may receive. As such, it is recommended that sole original copies of any manuscript not be submitted, as the corporation is not responsible for the return of any manuscript (whether sent electronically or by mail), nor do we guarantee a response. Further, in receiving a submission, we do not assume any duty not to publish a book based on a similar idea, concept or story.
The preferred and standard method for having manuscripts considered for publication by a major publisher is to submit them through an established literary agent. We cannot recommend an agent for your work; however, we can suggest such guides as Literary Market Place for agent listings and their contact information. There are also online resources for writers interested in learning more about the process of submitting manuscripts to agents and publishers. A good place to start is the Authors Guild.
DAW Books is currently accepting manuscripts in the science fiction/fantasy genre. Refer to DAW’s Submission Guidelines.
If you wish to opt for self-publishing, you can visit a professional services business such as Author Solutions (a member of the Penguin Group) which provides fee-based assistance to self-publishing writers. Their key services include:
- Marketing and Publicity
- International Print and Digital Distribution
If you technical questions for the webmaster, e-mail us at email@example.com. Include the title and ISBN of the book you are trying to order, and tell us when in the ordering process the difficulty occurred, and the error message received (if applicable).