Frequently Asked Questions

Welcome to the Penguin Frequently Asked Questions page. You will find the most frequently asked questions regarding our books, our authors, and personal orders addressed in the categories below. For support related to a retail or promotional order for your business, please contact our Customer Service team at customerservice@penguinrandomhouse.com

About Us

Learn more about Penguin’s history, executive team, divisions and news, by clicking here.

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General FAQs

I work for a media outlet interested in covering a Penguin book. How can I request a review copy? Requests for Advance Reader’s Editions or books for reviewers or media must be made directly to the appropriate publicity department. You may find contact information for all of our imprints here.

Requests for review copies from publishers whose works we distribute must be made with those publishers individually.

Where can I find contact information for Penguin Random House offices worldwide?
You may find address and website information for Penguin Random House Offices around the world here.

Do you offer tours of the Penguin offices?
We do not currently offer tours of our New York Headquarters.

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Authors & Books

Where can I find an author’s website?
If an author has a website, the link will be available on the author’s detail page. To find an author’s detail page, please enter the author’s name in the search toolbar or click on an author’s name on any book detail page.

How can I book a Penguin author for a speaking engagement?
You may find featured speakers, topics, and booking information at our Penguin Random House Speakers Bureau site.

How do I find author readings, signings or speaking events?
You may view all public events on an author’s detail page.

How can I contact an author?
Some authors have email addresses, contact forms or publicity addresses on their personal websites which may be available on the author’s detail page. You may also write to an author in care of their publicity department, using the following address formats:

For Penguin Adult authors:
[Author’s Name]
Penguin Group
c/o [Imprint Name] Publicity
375 Hudson St
New York, NY 10014

For Penguin Young Readers authors:
[Author’s Name]
Penguin Group
c/o [Imprint Name] Publicity
345 Hudson St
New York, NY 10014

If you are unsure where to send your letter, please email consumerservices@penguinrandomhouse.com with the title of the book and author’s name and we will confirm the proper address.

Why can’t I find a particular title or author?
Our website only includes information about books and authors currently published by Penguin and available for order (including backorder and preorder) in the United States. We do not have online catalog information for out of print titles or works published by other Penguin Random House publishers worldwide. For contact information and websites for other Penguin Random House publishers visit global.penguinrandomhouse.com.

I have a very old book from a Penguin imprint. Can you tell me if it’s a first edition and what it is worth?
Penguin does not offer appraisals of value. If you wish to have individual books valued, please contact a private antiquary books expert or antiques auction house. Please visit www.abaa.org for more information about antiquarian booksellers.

I am interested in using one of your books for a book club, can you provide a reading guide?

Reading group guides are available on book detail pages where applicable. Book club resources, including information about starting a book club, featured titles for your club, and more can be found here.

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Shopping and Orders

How can I purchase a Penguin book online?

While there is currently no e-commerce on Penguin.com, links to a variety of retailers are available on all book detail pages for easy shopping.

How do I order eBooks or mp3 downloads?
Penguin does not directly sell digital content through our website. Links to eBook and audio retailers can be found on individual book detail pages.

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Academic and Library Services

How do I request an examination or desk copy of a Penguin Random House book?
For more information about ordering examination and desk copies, for college or university courses (including graduate level programs), please visit: http://www.penguin.com/services-academic/deskcopies/

How do I find Teacher’s Guides for Penguin Books?
When searching for Penguin titles at one of our academic services page, you will see a download for the teacher’s guide, if available.
For elementary and middle grades, please visit: http://www.penguin.com/services-educational/#elementary
For high school, please visit: http://www.penguin.com//services-educational/#highschool
For College & University, please visit: http://www.penguin.com/services-educational/#college

Where can I request catalogs of Penguin Random House titles appropriate for my curriculum?
All current and recent catalogs are available online as PDF downloads.
Catalogs of material suitable for colleges, universities, and academic libraries can be found here.

How do I request reproduction rights for a portion of a Penguin Random House book for classroom use?
If you wish to photocopy material for academic use, please contact:
Copyright Clearance Center 
222 Rosewood Drive
Danvers, MA 01923
Tel: 978-750-8400 / Fax: 978-750-4470

How can I request an alternative digital copy of a book for a student with disabilities?
We do not directly distribute digital texts to institutions or individual students. In order to best serve the needs of students with print disabilities, we have partnered with Bookshare, an organization that specializes in this endeavor.

Bookshare is a non-profit organization that makes books from Penguin Random House, as well as works from other major publishers, accessible to individuals with print disabilities. For more information about how Bookshare can help students, please visit Bookshare directly.

How do I order books for an author visit to my school or library?
For more information about ordering books for author-attended events, please contact our Customer Service team at 800-733-3000, Monday – Friday, 8:30 am – 5:00 pm, excluding national holidays.

How do I order books for my school or library with a purchase order?
To place an order for large print books or audio products with payment by purchase order for your school or library, you must have an account with Penguin Random House. If you have an account, you may log in with your customer number here [http://www.booksontape.com/signin/].
If you have an account and would like to place an order for standard print size books in library or retail binding, please contact our Customer Service team at CustomerService@penguinrandomhouse.com
If you do not have an account, please contact our New Account department at newaccount@penguinrandomhouse.com to request an application. You may also order retail print and audio productions (excluding Books-On-Tape brand productions) from a specialty distributor who serves the educational market.

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Business Accounts

How do I open a business account with Penguin Random House?
Our New Account Department processes applications for wholesale distributor, retail bookseller and promotional giveaway accounts. For more information, including terms, conditions, and to request a new account application, please contact a New Account representative. You may reach a representative by email at newaccount@penguinrandomhouse.com or by phone at 866-761-6685. If you choose email, please include your full name and your business name, address and contact telephone number.

Can I purchase books in quantity for corporate use or sales incentives?
In addition to retail businesses, we also establish accounts for business and non-profit organizations to purchase books at a discount for giveaway, staff development or promotional use. For more information, including terms, conditions, and to request a new account application, please contact a New Account representative. You may reach a representative by email at newaccount@penguinrandomhouse.com or by phone at 866-761-6685. If you choose email, please include your full name and your business name, address and contact telephone number.

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Permissions

How I do I apply for reprint permission for content of a Penguin book?
Reprint request must be submitted through our secure permissions portals

Penguin Permissions

How do I request reproduction rights for a portion of a Penguin Random House book for classroom use?

If you wish to photocopy material for academic use, please contact:
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA 01923
Tel: 978-750-8400 / Fax: 978-750-4470

How do I apply for foreign language/international sales reprint rights?
For entire book translation and reprint rights for Penguin Random House titles, please call the Random House general information number at 212/782-9000 and request to be connected to the subsidiary rights department of the specific imprint.

How do I apply for dramatic performance rights?
Dramatic performance rights, including requests for live theater, film, television or radio broadcast, must be requested from individual imprints.

Apply via the Permissions web site (preferred method)
By US Mail: Permissions Department, Penguin Group (USA) Inc. 375 Hudson Street, New York, NY 10014
By fax: (212) 366-2943
By e-mailpermissions@us.penguingroup.com.  (Adult titles only.)

Please note that the Juvenile Permissions Department does NOT accept requests via email.

If you are unsure how or where to submit your request, please email pemissions@us.penguingroup.com with the title of the book, author’s name (including any known co-authors or contributors) and specify which type of use permission for which you would like to reply and we will confirm the proper address.

Your request should include the following information about our material:

  • The title of our book (not your source book if that is other than our book)
  • Our author’s, editor’s and translator’s full name
  • Identify the material by title and/or chapter and/or pages (only if your source is our book) and the author and translator, if they are different from the book;
  • Include Publisher/Imprint (e.g. Viking, Perigee, Dutton, Donald I. Fine, Putnam, Tarcher, Penguin, NAL, Signet, etc.)
  • ISBN of our book, if available.

Your request should include the following information about your use:

  • Your producer or company;
  • Title & author of your production if different from the title/author of our publication;
  • Number and dates of performances;
  • Address and Seating capacity of performance venue;
  • Ticket prices;
  • If this is a reuse, please provide the contract number of your previous grant
  • Your complete contact information including a mailing and e-mail address.

If your source is a collection, anthology, textbook, magazine, or any publication other than ours, review the copyright acknowledgment page(s) to locate the information pertaining to the original source for the material you wish to use. That information is relevant to your request.

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Careers

How do I apply for a job with Penguin?
For available career and internship positions with Penguin, please visit: http://www.penguin.com/aboutus/employment/jobopportunities/.

How do I apply for an internship?

Penguin Random House offers paid internship opportunities in various business areas such as contracts, editorial, finance, graphic design, managing editorial, marketing, online marketing, production, publicity, sales, subsidiary rights, and operations. Internship opportunities will be available in our Young Readers and Adult divisions, as well as within some of our corporate divisions. 

If you would like to submit a cover letter and resume for an internship, click here.

In your cover letter, please indicate the semester you are applying for and up to three business area(s) you are interested in.

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Manuscripts and Agents

How do I submit my manuscript or abstract to Penguin for publication?
Penguin does not accept unsolicited submissions, proposals, manuscripts, illustrations, artwork, or submission queries at this time. This includes submission of work previously published elsewhere. We are also unable to provide draft support, translation or ghostwriters for aspiring authors.

If you would like to have your work or manuscript considered for publication by a major book publisher, we recommend that you work with an established literary agent. Each agency has manuscript submission guidelines.

You may wish to refer to The Literary MarketPlace (the LMP), a reference guide that contains a listing of literary agencies. It can be found in most libraries. Another excellent source is The Writer’s Market, which you should be able to find in a local bookstore or library. You can also visit their Web site at http://www.writersdigest.com for more information.

DAW accepts unsolicited submissions of science fiction and fantasy novels. We do not publish short stories, short story collections, novellas, or poetry. The average length of the novels we publish varies, but is almost never fewer than 80,000 words. For additional requirements for DAW, please view the submission page here.

I am a new agent – how do I contact Penguin editors?
We do not accept proposals or query letters by email. You may send a proposal or query letter by mail to the managing editor of any of our Random House imprint using this address format: 

For submissions to Penguin imprints for adult and general trade titles:
Penguin Group
c/o [Imprint Name] Publicity
375 Hudson St
New York, NY 10014

For submissions to Penguin imprints for juvenile, including teen, titles:
Penguin Group
c/o [Imprint Name] Publicity
345 Hudson St
New York, NY 10014

To find more information about our various imprints and select which might be most appropriate for your author, please visit (page with all imprints listed)

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