Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most

Written by:
Written by: Bruce Patton
Written by:
Foreword by:

Additional Formats
  • Paperback
  • ISBN 9780143118442
  • 352 Pages
  • Penguin Books
  • Adult


The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Difficult Conversations

Difficult Conversations

Written by: Douglas Stone, Written by: Bruce Patton, Written by: Sheila Heen, Foreword by: Roger Fisher