Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most




Foreword by:

Format
Ebook
Price
$13.99
 
Additional Formats
  • Ebook
  • ISBN 9781101496763
  • 352 Pages
  • Penguin Books
  • Adult

Overview

The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving
Difficult Conversations

Difficult Conversations

Douglas Stone, Bruce Patton, Sheila Heen, Foreword by: Roger Fisher

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