How to Say it: Creating Complete Customer Satisfaction

How to Say it: Creating Complete Customer Satisfaction

Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service

Format
Paperback
Price
$18.00
 
Additional Formats
  • Paperback
  • ISBN 9780735205253
  • 272  Pages
  • Perigee
  • Adult

Overview

 A guide to effectively communicating with customers to create lasting—and repeat—business relationships. 

This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. 

Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:
  • Speak the language of Yes by asking the right questions
  • Get referrals through established customers
  • Offer value through solutions, satisfaction, and trust
  • Anticipate and preempt objections
  • Own a problem by owning the solution
How to Say it: Creating Complete Customer Satisfaction

How to Say it: Creating Complete Customer Satisfaction

Jack Griffin

promo_SHOP
promo_EditorsDesk
promo_StaffPicks
promo_FirsttoRead_Small