How to Say it: Creating Complete Customer Satisfaction

How to Say it: Creating Complete Customer Satisfaction

Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service

Format
Ebook
Price
$14.99
 
Additional Formats
  • Ebook
  • ISBN 9781101623688
  • 272 Pages
  • Prentice Hall Press
  • Adult

Overview

 A guide to effectively communicating with customers to create lasting—and repeat—business relationships. 

This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. 


Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:

  • Speak the language of Yes by asking the right questions
  • Get referrals through established customers
  • Offer value through solutions, satisfaction, and trust
  • Anticipate and preempt objections
  • Own a problem by owning the solution
How to Say it: Creating Complete Customer Satisfaction

How to Say it: Creating Complete Customer Satisfaction

Jack Griffin

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Fun Fact

Elvis Presley is born in 1935 and, a little over 20 years later, he would have his first #1 single on the US charts, forever changing the landscape of popular culture and ushering in a new age of celebrity superstardom.

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