“A landmark in the debate on the future of public policy.”—The Washington Post.
Table of Contents
Acknowledgments Preface Introduction: An American Perestroika 1. Catalytic Government: Steering Rather Than Rowing 2. Community-Owned Government: Empowering Rather Than Serving 3. Competitive Government: Injecting Competition into Service Delivery 4. Mission-Driven Government: Transforming Rule-Driven Organizations 5. Results-Oriented Government: Funding Outcomes, Not Inputs 6. Customer-Driven Government: Meeting the Needs of the Customer, Not Bureaucracy 7. Enterprising Government: Earning Rather Than Spending 8. Anticipatory Government: Prevention Rather Than Cure 9. Decentralized Government: From Hierarchy to Participation and Teamwork 10. Market-Oriented Government: Leveraging Change Through the Market 11. Putting It All Together