Working With Difficult People

Working With Difficult People

Format
Paperback
Price
$15.95
 
Additional Formats
  • Paperback
  • ISBN 9780735202917
  • 336 Pages
  • Perigee
  • Adult

Overview

Everyone’s work day is filled with them–people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

Table of Contents

Introduction

Part One: Dealing with Hostile or Angry People

Chapter 1: When Your Boss Is Belligerent
Computer Spies
Browbeaters
Sadists

Chapter 2: When Your Colleagues Are Belligerent
Raging Bulls
Tacklers
Enviers
Squelchers
Intimidators

Chapter 3: When Your Subordinates Are Belligerent
Bushwhackers
Hotheads
Revengers
Quitters

Part Two:Dealing with Pushy or Presumptuous People

Chapter 4: When Your Boss Is Arrogant
Usurpers
Fame Claimers
Blockers
Checklist for Offering Unsolicited Ideas and Proposals

Chapter 5: When Your Colleagues Are Arrogant
Moochers
Battering Rams
Zealots
Competitors

Chapter 6: When Your Subordinates Are Arrogant
Rule Benders
Clansmen
Commandants

Part Three: Dealing with Deceitful or Underhanded People

Chapter 7: When Your Boss Is Deceptive
Hypocrites
Welchers
Backpedalers
Forked Tongues

Chapter 8: When Your Colleagues Are Deceptive
Brain-Pickers
Backstabbers
Underminers

Chapter 9: When Your Subordinates Are Deceptive
Saboteurs
Foxes
Bluffers
Instigators

Part Four: Dealing with Shrewd or Manipulative People

Chapter 10: When Your Boss Is Exploitive
Whip-Crackers
Connivers
Camouflagers
Flatterers

Chapter 11: When Your Colleagues Are Exploitive
Spellbinders
Imposers
Duck and Divers
Operators

Chapter 12: When Your Subordinates Are Exploitive
Bootlickers
Snitchers
Rumor Mongers

Part Five: Dealing with Rude or Abrasive People

Chapter 13: When Your Boss Is Discourteous
Clods
Ridiculers
Condescenders

Chapter 14: When Your Colleagues Are Discourteous
Interrupters
Left-handed Complimenters
Insulters

Chapter 15: When Your Subordinates Are Discourteous
Free Spirits
Snippy Talkers
Defiers
Needlers

Part Six: Dealing with Egotistical or Self-Centered People

Chapter 16: When Your Boss Is Self-Seeking
Talent Wasters
Brush-offs
Neglector
Show-offs

Chapter 17: When Your Colleagues Are Self-Seeking
One-Uppers
Know-It-Alls
Pulley Operators

Chapter 18: When Your Subordinates Are Self-Seeking
Empire Builders
Prima Donnas
Magnifiers

Part Seven: Dealing with Procrastinating or Vacillating People

Chapter 19: When Your Boss Causes Delays
Put-offs
Helter-Skelters
Overcommitters
Chameleons

Chapter 20: When Your Colleagues Cause Delays
Socializers
Perfectionists
Dawdlers

Chapter 21: When Your Subordinates Cause Delays
Checklist for Dealing with Procrastinators
Clockwatchers
Duds
Rebels

Part 8: Dealing with Rigid or Obstinate People

Chapter 22: When Your Boss Is Unbending
Comma Counters
Inflexibles
Pigheads

Chapter 23: When Your Colleagues Are Unbending
Killjoys
Chapter and Versers
Stiff-necks

Chapter 24: When Your Subordinates Are Unbending
Silent Screwups
Stubborn Mules
Clingers

Part Nine: Dealing with Tight-Lipped or Taciturn People

Chapter 25: When Your Boss Is Uncommunicative
Icebergs
Clams
Evaders

Chapter 26: When Your Colleagues Are Uncommunicative
Skeptics
Withholders
Glarer-Starers

Chapter 27: When Your Subordinates Are Uncommunicative
Grinners
Worrywarts
Tongue-tieds

Part Ten: Dealing with Complaining or Critical People

Chapter 28: When Your Boss Is a Fault-finder
Nitpickers
Checklist to Improve Your Listening Skills and Responses
Guilt Ladlers
Hanging Judges
Meat Grinders

Chapter 29: When Your Colleagues Are Fault-Finders
Squawkers
Supersensitives
Checklist for Dealing with Supersensitives
Wisecrackers
Wet Blankets

Chapter 30: When Your Subordinates Are Fault-Finders
Blame Shifters
Whiners
Self-Beraters
Martyrs

Summing It Up
26 Tactful Phrases to Help You Confront Difficult People
10 Important Guidelines to Remember

Index

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