Frequently Asked Questions


How to find books    to top

We offer many ways for you to find the books you want to read. If you know what you're looking for, try our quick search, located in the top right-hand corner of every page on our sites. Our powerful advanced search allows you to search by tile, author, ISBN, or keyword. Partial word searches are supported.

Your search results will be sorted with items most relevant to your search term at the top of the page. You can change the order of the items in your results with the menu to the top right of the item list. You can sort results in the order of publication date (most recent first), alphabetically by author, alphabetically by title, or by volume order (for series of books).

If you're not sure what you're looking for but know you want to find that perfect book, we suggest using our subject browse which offers groupings of titles in dozens of subject areas.


How to order books    to top

You can purchase any book on this web site simply by clicking on the "add to cart" link. The book will be added to your online shopping cart. You have the option at that time to check out or continue shopping for more books. You may leave the items in your cart for ninety days, leaving from and returning to our site as many times you wish.

When you are ready to check out, simply click on the "view cart" link that is at the top right of every page on the site. This will take you to your cart. From there, choose "Check Out." From this point on you will be using a secure connection to our servers and all information you enter will be protected by encryption (see more about Safe Shopping).

Once you have completed the checkout process and reviewed and submitted your order, you will receive an email notifying you that Penguin has received your order. After that you will receive email messages only if the status of your order changes (for example, you will receive an email when your order has been shipped).

For questions regarding our shipping and handling charges and normal delivery times, please refer to our shipping information page. Please note that we do not accept orders via email.


How to order internationally    to top

Penguin Group (USA) offers books for sale to residents of the United States and its territories and protectorates. The Penguin Group has many locations around the world. Here we offer links to the web sites of those companies.


How to return books    to top

Penguin Group (USA)'s Return Policy

Items may be returned for a full refund (net of shipping costs) within 30 days of shipment date under the following conditions.

  • Any book in its original condition (unmarked, not damaged)
  • Any unopened bundled product (still in its plastic shrink-wrap)
  • Any multimedia product, including software in the form of floppy discs, CD-Rom's, video and audio tapes and CD's.

The product must be shipped via traceable means with the original packing slip or invoice enclosed. We cannot issue refunds and, will return product, for items returned to us more than 30 days after shipment date. If the invoice or packing slip is not enclosed with your return, we will have no obligation to refund or return the product.

Please refer to the return address on your packing slip to determine where to return your purchase.

Please note that the return procedure above applies only to those items purchased from Penguin Group (USA) web site. It does not apply to books bought at your local bookseller or at another bookseller or retail store.


About out-of-stock books    to top

From time to time our inventory of a given book runs out. We take every measure to restock books as quickly possible. As a service to visitors to our web site, we offer out-of-stock books for sale. If you order an out-of-stock book, we will ship the book to you when it is restocked. If, however, the book does not come back in stock in 14 days, we will inform you of this fact and cancel your order. You are never charged for orders placed on our web site until the books in your order have shipped.


How to contact customer service    to top

Click here: http://penguingroup.custhelp.com


How Penguin uses cookies    to top

Penguin Group (USA) web sites employs cookies in their shopping carts. The cookies employed ensure that items you place in your shopping cart during a visit to one of our web sites will be retained in the cart when you return to the site using the same computer. The cookies do not recognize any personal information about individual visitors to the site. The cookies expires after 90 days.


sales annex
sale

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